The evaluation of customer satifaction on service offered by Kuantan Regional Veterinary Laboratory 2018

  • Post by:
  • October 22, 2021
  • Comments off

Rosliyani Rosslim. The evaluation of customer satifaction on service offered by Kuantan Regional Veterinary Laboratory 2018. 30th Veterinary Association of Malaysia (VAM) Congress. 19th-20th October, 2018. Hilton Hotel, Petaling Jaya, Malaysia.(Abstract of e-Poster Presentation).

 

Rosliyani Rosslim, Faizah Hanim Mohd Saeid, Rosilawati Kamaruddin, Rohaya Mohd Ali

1Makmal Veterinar Kawasan Kuantan, Lorong Seri Kemunting 2,Tanah Putih, 25100 Kuantan, Pahang;

2Diagnostic and Quality Assurance Putrajaya

Corresponding author: rosslimrosliyani@gmail.com.

A survey was conducted to determine the customer satisfaction on services offered by Kuantan Regional Veterinary Laboratory for year 2018. The service evaluation was conducted once every 2 years. Review from 31 regular customers were collected manually by filling out the form starting from February to July 2018 with target customers from Department of Veterinary Service District of Pahang and also people from Private sector. The criteria of the survey includes registration forms, counter services, laboratory services, communications, suggestions and overall assessments. Based on the evaluation conducted, 29 customers responded to the evaluation out of 31. The survey also inquiries about the importance of feedback from the customers in ensuring laboratory competency can be improved. Based on the survey conducted up to 48% of the correspondent very satisfied with the service provided and another 52% is satisfied. Overall, through this survey the result indicate that most of the customer satisfied with the services provided by Kuantan Regional Veterinary Laboratory.

Keywords: customer satisfaction, services offered, criteria, satisfactory, assessments

Categories: 2018
Tags: Jurnal/Prosiding/Abstrak
Categories: